Contact Us

Last Updated: October 21, 2026

We're Here to Help

The ELVESSAOS customer support team can assist with questions about products, orders, shipping, returns, refunds, and website purchases.

For the fastest assistance, please include your order number when contacting us about an existing order. Do not send full payment card numbers, passwords, or other sensitive account credentials by email.

Customer Support Details

Email: service@elvessaos.com
Phone: +852 3900 5890

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding weekends and Chinese public holidays.

Messages received outside business hours will generally be reviewed during the next available support period. Response times may vary depending on the nature and volume of inquiries.

How We Can Assist

Product Questions

Contact us if you need clarification about product dimensions, materials, care instructions, included components, or other information shown on a product page.

Order Status and Changes

For an order-status inquiry, provide your order number and the email address used at checkout. If you need to correct an order detail or request cancellation, contact us as soon as possible. Requests received after fulfillment or dispatch may not be actionable.

Shipping and Tracking

If you have not received tracking information, your tracking page has not updated for an extended period, or your package appears delayed or lost, contact us with your order number and any available tracking details. We will review the information and explain the available next steps.

Returns and Refunds

To request a return, contact us before sending any item back. Include your order number, the product involved, and the reason for your request. Our team will explain the applicable return instructions and how shipping costs will be handled.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number and clear photographs where possible. We will review the circumstances and discuss an appropriate resolution.

Business Identity

ELVESSAOS is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.

Registered Business Address:
1st Floor, Yunyin No. 1 Maternal and Infant Chain Store, at the Intersection of Xiying Road and Xi'an Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.

The address above is the business registration address. It is not automatically a product warehouse or an authorized return destination. Please do not send a return to this address unless our team expressly instructs you to do so.

For privacy-related questions, please use the same email address and identify your request as a privacy inquiry.

We appreciate the opportunity to assist you.