Terms of Use

Last Updated: October 21, 2026

1. Introduction and Acceptance

These Terms of Use govern access to and use of the ELVESSAOS website, including browsing, product discovery, customer support features, and other available store functions.

The website is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd. (“ELVESSAOS,” “we,” “us,” or “our”).

By accessing or using the website, you agree to comply with these Terms and applicable law. If you do not agree, please discontinue use of the website. Separate purchase terms and policies may also apply when you place an order.

2. Permitted Use

You may use the website for lawful personal shopping, browsing product information, contacting customer support, and other purposes expressly made available through the site.

You agree not to:

• Use the website in violation of applicable law.

• Attempt to gain unauthorized access to the website, its systems, or another person's account.

• Interfere with the security, availability, or normal operation of the store.

• Submit false, misleading, fraudulent, or unauthorized order information.

• Introduce malicious code, automated attacks, or harmful material.

• Use automated means to collect website information in a manner that violates applicable law or materially disrupts the service.

• Copy, reproduce, distribute, or commercially exploit website content without authorization or a lawful basis.

We may investigate suspected misuse and take proportionate steps permitted by law to protect the website, customers, and business operations.

3. Product Information and Website Content

We aim to keep product information, prices, photographs, and website content accurate and current. However, information may occasionally require correction or updating.

Product images may differ slightly from the appearance of a product under different lighting or display settings. Customers should read the written product specifications and care instructions before purchasing.

The website's availability, layout, and features may change over time. We do not guarantee uninterrupted access or that every feature will always be available on every device.

4. Intellectual Property

Unless otherwise indicated, the website's original text, graphics, layout, branding, and other content are owned by ELVESSAOS or used under appropriate authorization.

You may view and use website content for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publicly display, or commercially exploit protected content without permission, except where applicable law permits such use.

Third-party names, logos, and marks remain the property of their respective owners.

5. User Communications and Submissions

If you submit reviews, comments, photographs, inquiries, or other content to us, you are responsible for ensuring that you have the necessary rights to provide that material and that it does not unlawfully infringe another person's rights.

You must not submit content that is unlawful, fraudulent, threatening, abusive, defamatory, malicious, or otherwise prohibited by applicable law.

When you voluntarily submit content for publication or provide feedback, you grant us permission to use it for the purpose for which it was submitted and for related store operations, subject to applicable law and any additional consent required. This does not grant us unlimited rights to use private communications or personal information for unrelated purposes.

We may decline to publish or may remove submitted content where reasonably necessary to protect customers, comply with law, or maintain the integrity of the website.

6. Third-Party Services and Links

The website may rely on third-party services for payment processing, hosting, analytics, shipping, security, or other functions. External websites may also be linked for convenience.

Third-party services are subject to their own terms and privacy practices. We do not control every aspect of an external service and are not responsible for its independent content or practices, except to the extent required by applicable law.

7. Privacy and Cookies

Your use of the website is also subject to our Privacy Notice, which explains how information may be collected, used, disclosed, and retained.

Cookies and similar technologies may support essential website functions and, where enabled, analytics or advertising. Where required by law, non-essential technologies must be managed through the applicable consent mechanism before they are activated.

Please review the Privacy Notice and available privacy controls to understand your choices.

8. Accounts and Security

If account features are available, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.

You should notify us if you suspect unauthorized use of your account. We may take reasonable measures to protect the store or an account from suspected fraud, unauthorized activity, or security risks, subject to applicable law.

9. Disclaimers

To the extent permitted by law, the website and its general content are provided on an “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, or free of every harmful component.

Nothing in these Terms excludes a product warranty, consumer protection, or other guarantee that cannot lawfully be excluded.

Product information is provided to help customers make informed choices. Customers should follow the relevant product care instructions and use products in a manner appropriate to their intended purpose.

10. Limitation of Liability

To the extent permitted by applicable law, ELVESSAOS will not be liable for indirect or consequential losses arising solely from the inability to access or use the website, unauthorized third-party conduct beyond our reasonable control, or temporary technical interruptions.

This section does not exclude or limit liability where doing so is prohibited by law, including liability that cannot lawfully be excluded for consumer rights, fraud, intentional misconduct, or other non-waivable obligations.

Nothing in these Terms changes the separate purchase, shipping, or return commitments expressly stated in our policies.

11. Suspension or Restriction of Use

We may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, unlawful conduct, abuse of website functions, or a material violation of these Terms.

Where appropriate and legally required, we will take reasonable steps to explain the restriction or provide an available review process.

12. Changes to the Website or Terms

We may modify website features, content, or these Terms as our business and legal obligations evolve. The current version will be published on this page with its latest update date.

Changes will apply prospectively to the extent required by law. They will not remove mandatory legal rights or retroactively alter completed transactions where doing so would be unlawful.

13. Applicable Law

These Terms are interpreted subject to applicable law and mandatory consumer protection requirements. Any dispute will be handled by a competent court or authority as determined under the applicable legal rules.

Nothing in this section is intended to deprive consumers of mandatory protections available in their place of residence.

14. Contact Information

For questions about website use, accessibility, or these Terms, contact:

Shaanxi Xuanhuitian Technology Co., Ltd.
ELVESSAOS
Email: service@elvessaos.com
Phone: +852 3900 5890

Registered Business Address:
1st Floor, Yunyin No. 1 Maternal and Infant Chain Store, at the Intersection of Xiying Road and Xi'an Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding weekends and Chinese public holidays.