Privacy Notice

Last Updated: October 21, 2026

1. Introduction

This Privacy Notice explains how ELVESSAOS collects, uses, discloses, and protects information when you visit our website, browse products, place an order, contact customer support, or otherwise interact with our online store.

ELVESSAOS is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd. (“ELVESSAOS,” “we,” “us,” or “our”).

Registered Business Address:
1st Floor, Yunyin No. 1 Maternal and Infant Chain Store, at the Intersection of Xiying Road and Xi'an Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.

Privacy Contact: service@elvessaos.com

This Notice should be read together with any privacy choices or cookie controls presented on our website. We aim to describe our actual practices transparently; the technologies and service providers enabled on the store may affect which provisions apply to a particular visit.

2. Information We May Collect

Depending on how you interact with the store, information may include the following categories.

Information You Provide

When you place an order, complete a contact form, subscribe to updates, or communicate with us, you may provide your name, email address, telephone number, billing address, shipping address, order details, and the contents of your messages.

If you contact us about a damaged or incorrect product, you may also provide photographs or other information needed to review your request.

Order and Transaction Information

We may process order contents, order identifiers, purchase history, payment status, delivery details, refund records, and related transaction information.

Payments are handled through the payment methods and payment service providers made available at checkout. We do not intend to collect full payment card credentials through ordinary customer support messages.

Device and Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies enabled. This may include IP address, browser and device information, operating system, referring pages, pages viewed, interactions with the store, approximate location derived from network information, and timestamps.

Cookies and Similar Technologies

Our store and service providers may use necessary cookies or similar technologies to support cart functionality, checkout, security, preferences, analytics, and advertising measurement. Non-essential technologies should be managed according to the consent and preference controls available on the website and applicable law.

3. How We Use Information

We may use information for the following purposes:

  • To accept, verify, process, fulfill, and support orders.

  • To arrange shipping, provide tracking, and investigate delivery problems.

  • To respond to questions, complaints, return requests, and refund requests.

  • To maintain records of purchases, payments, refunds, and customer communications.

  • To operate, troubleshoot, protect, and improve our website.

  • To detect fraud, unauthorized activity, security incidents, and misuse.

  • To send promotional communications where permitted and, when required, with your consent.

  • To measure the performance of marketing campaigns and understand store interactions, subject to applicable consent and opt-out requirements.

  • To comply with legal obligations and respond to valid legal requests.

We do not state that every listed activity occurs during every visit. The purposes applicable to you depend on the services and technologies actually used.

4. How Information May Be Shared

We may disclose relevant information to the following categories of recipients where necessary and lawful.

Store and Technical Service Providers

The ecommerce platform, hosting providers, technical support providers, and security services may process information to operate and maintain the store.

Payment Providers

Payment processors receive information necessary to authorize and complete transactions, prevent payment fraud, and handle refunds. Their handling of information is also governed by their own privacy notices.

Shipping and Fulfillment Providers

Carriers, fulfillment partners, and related service providers may receive the delivery information needed to prepare, transport, and deliver orders.

Analytics and Advertising Partners

If analytics or advertising technologies are enabled, relevant partners may receive device identifiers, online activity, event information, or other permitted data to measure advertising, understand store activity, prevent fraud, or provide marketing services.

AppLovin and Advertising Data: Where AppLovin pixels, scripts, cookies, or other integrations are enabled on our website, AppLovin may collect or receive relevant online identifiers, device or browser information, and website interaction or advertising event data through those technologies. The data involved and the purposes of processing depend on the integration and its configuration. We will disclose and manage such technologies in accordance with our actual implementation and applicable consent requirements.

For more information about AppLovin’s collection and use of your information, visit: https://legal.applovin.com/privacy/

Legal and Business Purposes

We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or support a business transaction involving the store, subject to applicable legal requirements.

We do not describe a service provider as receiving data unless that provider is actually engaged or enabled in our operations. The store operator should review this section whenever its vendors or advertising integrations change.

5. Cookies, Advertising, and Your Choices

Necessary technologies may be used to keep the shopping cart, checkout, security features, and essential store functions working.

Where required by law, non-essential analytics or advertising technologies should not be activated before the required consent is obtained. If our store uses an advertising integration, the relevant consent mechanism should explain the technology, its purpose, and how a visitor can accept, reject, or change their preferences.

Depending on the controls available in your region and on the website, you may be able to manage cookie preferences through the cookie banner, a privacy preference interface, or browser settings. Disabling certain cookies may affect some site functions.

Browser-based controls do not necessarily communicate every privacy choice to every service provider. Where a legally recognized opt-out mechanism applies, we will handle it as required by applicable law.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Notice, including order fulfillment, customer service, accounting, dispute resolution, security, and legal compliance.

Retention periods vary according to the type of record, the reason it was collected, and applicable legal requirements. Information that is no longer needed should be deleted, anonymized, or otherwise handled in accordance with applicable requirements, subject to lawful retention exceptions.

7. Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online service or electronic transmission can be guaranteed to be completely secure. You should avoid sending passwords, full payment card details, or other highly sensitive information through ordinary email.

8. International Data Processing

Our registered business address is in China, and our customers are served through an online store. Depending on the platforms and service providers used, information may be processed in countries other than the country where you live.

Where applicable, we take steps required by law to support appropriate handling of international transfers. The safeguards available may depend on the provider, the data involved, and the relevant jurisdiction.

9. Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to withdraw consent, object to certain processing, or opt out of certain targeted advertising, sale, or sharing activities where those concepts apply under local law.

To make a request, email service@elvessaos.com and describe the request. We may need to verify your identity and clarify the information involved before acting. We will respond within the period required by applicable law.

You may unsubscribe from promotional emails through the unsubscribe instructions included in those messages. Transactional messages relating to orders, security, or customer service may still be sent when necessary.

10. Children's Privacy

Our store is intended for general consumers and is not directed to children who are below the minimum age permitted to provide personal information under applicable law. We do not knowingly seek to collect children's personal information in violation of applicable requirements. If you believe a child has provided information improperly, contact us so that we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own notices and terms. We encourage you to review those notices before providing personal information to an external service.

12. Changes to This Notice

We may update this Notice when our operations, technologies, service providers, or legal obligations change. The latest version will be posted on this page with an updated date. Material changes will be communicated as required by applicable law.

13. Contact Us

For privacy questions or requests, contact:

Shaanxi Xuanhuitian Technology Co., Ltd.
ELVESSAOS Privacy Contact
Email: service@elvessaos.com
Phone: +852 3900 5890

Registered Business Address:
1st Floor, Yunyin No. 1 Maternal and Infant Chain Store, at the Intersection of Xiying Road and Xi'an Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.