Terms of Purchase
Last Updated: October 21, 2026
1. About These Terms
These Terms of Purchase apply to purchases made through the ELVESSAOS online store.
The website is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd. (“ELVESSAOS,” “we,” “us,” or “our”).
By submitting an order, you acknowledge that you have had an opportunity to review these Terms, the relevant product information, the Shipping Policy, and the Return Policy. Nothing in these Terms limits rights that cannot lawfully be excluded.
2. Product Information
We make reasonable efforts to present product names, photographs, descriptions, dimensions, materials, care information, prices, and included components accurately.
Product colors and appearance may vary slightly because of lighting, photography, or display settings. Product-specific information on the relevant product page should be reviewed before purchase. If an important specification is unclear, contact us before placing an order.
We may correct genuine errors in product information, subject to applicable law and any rights arising from an order already accepted.
3. Prices and Currency
Prices are displayed in U.S. dollars unless the website expressly indicates otherwise. The applicable product price, available discount, shipping charge, and any disclosed taxes or other charges will be presented during checkout.
Promotions may be subject to eligibility conditions, inventory availability, time limits, or other terms stated with the offer. A promotional statement does not create an entitlement to a discount if the order does not meet the stated conditions.
If a material pricing error is identified, we will address it in accordance with applicable law and communicate with the customer as appropriate.
4. Orders and Acceptance
Submitting an order is a request to purchase the selected products. The order is subject to payment confirmation, availability, order review, and acceptance through the store's order process.
An automated order acknowledgment confirms receipt of the order information; it does not necessarily mean the order has been dispatched.
We may contact you to clarify information or resolve a suspected error, payment issue, or potential fraud concern. If an order cannot be fulfilled, we will notify you and arrange any refund required for amounts collected for the unfulfilled order.
5. Payment
Payment must be completed through an available payment method presented at checkout. Payment authorization, processing, and refunds may be handled by third-party payment providers under their applicable terms.
You are responsible for providing accurate billing and contact information and for ensuring that you are authorized to use the selected payment method.
Do not send full payment card numbers or security codes to customer support by email.
6. Order Processing and Shipping
Orders may require up to 7 business days to process after payment confirmation.
The estimated delivery time is 4–7 days after dispatch. Delivery estimates are not guarantees and may be affected by carrier operations, weather, public holidays, address issues, or other circumstances.
Our current shipping destination is the United States where available at checkout. Please consult the Shipping Policy for processing details, delivery estimates, tracking, and procedures for delayed or missing parcels.
7. Shipping Charges
The storefront currently displays a free-shipping threshold of US$39. Eligible U.S. orders meeting the applicable threshold may qualify for free standard shipping. The shipping amount displayed at checkout controls the charge for a specific order.
Customers should review the complete order total before submitting payment. Any applicable promotional shipping condition must be satisfied for the offer to apply.
8. Order Changes and Cancellation
If you need to change or cancel an order, contact service@elvessaos.com as soon as possible and provide the order number.
We will check the order's status and determine whether the request can still be processed. Changes or cancellations cannot be guaranteed after fulfillment or dispatch. If an order has already shipped, the Return Policy may apply.
Any refund resulting from a cancellation will be processed in accordance with the circumstances, applicable law, and the refund timing described in the Return Policy.
9. Returns and Refunds
Eligible purchases may be submitted for return consideration within 180 calendar days after delivery.
Returns must be requested through customer support before the item is sent back. Return shipping costs are discussed and agreed upon case by case. Damaged, defective, incorrect, or materially misdescribed items will be reviewed for an appropriate remedy without improperly shifting costs caused by our error to the customer.
Once a refund is approved, we will initiate processing within 7 business days. Payment providers or financial institutions may require additional time to post the funds.
The full procedure and relevant conditions are set out in the Return Policy, which forms part of the information governing your purchase.
10. Product Availability and Substitutions
Product availability may change. If an ordered product becomes unavailable and we cannot fulfill it, we will contact you and explain the available options, including a refund where appropriate.
We will not treat a materially different product as an automatic substitute without an appropriate basis and any required customer agreement.
11. Customer Support and Complaints
For questions about a purchase, shipping issue, damaged product, or refund, contact:
Email: service@elvessaos.com
Phone: +852 3900 5890
Support hours are Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding weekends and Chinese public holidays.
Please provide your order number and a concise description of the issue so that we can review it efficiently.
12. Business Identity
ELVESSAOS is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.
Registered Business Address:
1st Floor, Yunyin No. 1 Maternal and Infant Chain Store, at the Intersection of Xiying Road and Xi'an Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.
Email: service@elvessaos.com
Phone: +852 3900 5890
13. Applicable Law and Consumer Rights
These Terms are subject to applicable laws and mandatory consumer protections that apply to the transaction. Nothing in these Terms is intended to remove any non-waivable right or remedy available to a customer under applicable law.
Any dispute will be handled in accordance with applicable legal requirements and the jurisdiction of a competent authority or court. We do not intend this provision to override mandatory consumer rights.
14. Updates to These Terms
We may update these Terms to reflect changes in our operations, products, payment processes, shipping arrangements, or legal requirements. The updated version will be published with a revised date. Changes will not retroactively remove rights that have already accrued where doing so would be unlawful.