Shipping Policy
Last Updated: October 21, 2026
1. Shipping Destination
ELVESSAOS currently offers shipping to addresses in the United States where the destination is accepted at checkout.
We do not promise delivery to countries or territories that are not made available during checkout. If the checkout system cannot accept your address, contact customer support before placing an order.
2. Order Processing Time
After payment is confirmed, orders may require up to 7 business days for processing before dispatch.
Processing time is separate from transit time. It may include payment and order review, preparation, packing, and fulfillment arrangements. Processing may take longer during high-volume periods, public holidays, inventory checks, or circumstances requiring additional review.
An order confirmation does not necessarily mean the parcel has already been dispatched.
3. Estimated Delivery Time
The estimated delivery time is 4–7 days after dispatch.
This is an estimate rather than a guaranteed arrival date. Actual transit time may vary because of carrier operations, local delivery conditions, weather, public holidays, address accuracy, or other circumstances outside the estimated schedule.
The total time from purchase to delivery includes both processing and transit. Customers should therefore allow for the processing period in addition to the estimated delivery time.
4. Shipping Fees and Free Shipping
The ELVESSAOS storefront currently displays a free-shipping threshold of US$39.
Eligible U.S. orders meeting the applicable US$39 threshold may qualify for free standard shipping. Orders that do not qualify may incur a shipping charge displayed at checkout. The checkout page will show the shipping cost applicable to the specific order before payment is completed.
If a promotion or product-specific shipping condition applies, the relevant terms displayed during the purchase process will govern that offer. We do not promise free shipping for an order unless the order qualifies under the applicable checkout rules.
5. Shipping Confirmation and Tracking
When an order is dispatched and tracking information is available, we will provide the available shipping confirmation and tracking details through the order communication process.
Tracking information may not appear immediately. Some carriers require time to scan and register a parcel after receiving it.
Customers should check the shipping address provided at checkout and retain their order confirmation until the delivery is complete.
6. Incorrect Addresses and Delivery Attempts
Customers are responsible for reviewing the shipping address entered at checkout. If you discover an error, contact us immediately. We will try to help if the order has not yet been dispatched, but an address change cannot be guaranteed after fulfillment has progressed.
If a carrier cannot complete delivery because an address is incomplete, inaccurate, inaccessible, or otherwise unsuitable, we will review the available carrier information and explain possible next steps. Additional shipping charges, where applicable, will be discussed based on the circumstances and carrier requirements.
7. Delayed, Missing, or Apparently Lost Parcels
If tracking has not updated for an extended period, the estimated delivery period has passed, or the parcel appears to be lost, contact service@elvessaos.com with your order number and tracking details.
We may review carrier records, request further information, contact the carrier, or explain the next available steps. A tracking status marked “Delivered” will be considered during the investigation, but it will not automatically prevent us from reviewing a reported delivery problem.
Please contact us promptly when you notice a delivery issue so that relevant information can be reviewed while it is available.
8. Damaged Parcels
If a parcel or product arrives damaged, keep the packaging where reasonably possible and contact customer support with your order number and photographs of the damage.
We will review the information and explain the available resolution under our Return Policy and applicable law.
9. Fulfillment Origin
The actual fulfillment location may depend on inventory and fulfillment arrangements. We do not promise that every order will ship from a particular city, country, or local warehouse unless that information is expressly confirmed for the product or order.
10. Taxes and Import Charges
Any taxes, duties, or other charges applicable to an order will be handled according to the checkout presentation, the shipping arrangement, and applicable law. If a charge may apply but is not shown clearly at checkout, contact us before ordering for clarification.
We will not describe a charge as prepaid or included unless the applicable order terms support that statement.
11. Contact Us About Shipping
Email: service@elvessaos.com
Phone: +852 3900 5890
Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding weekends and Chinese public holidays.
ELVESSAOS is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.
Registered Business Address:
1st Floor, Yunyin No. 1 Maternal and Infant Chain Store, at the Intersection of Xiying Road and Xi'an Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.